Appointment Setter (Healthcare Campaigns) at World Class Contact Centers

Job Overview:
We are looking for highly versatile and results-driven Appointment Setters to join our growing team. The ideal candidate is confident on the phone, skilled in CRM-based communication (calls and texting), and experienced in reactivating leads and setting high-quality in-person appointments. This role requires strong follow-up skills to maximize show-up rates and a solid understanding of healthcare-related campaigns.
 

Key Responsibilities:

• Conduct outbound and inbound calls to engage leads and set appointments
• Utilize CRM systems to manage conversations via SMS, calls, and follow-ups
• Reactivate dormant or old leads from existing databases
• Schedule in-person appointments and ensure proper qualification of prospects
• Execute consistent follow-up strategies to improve appointment show-up rates
• Manage and optimize campaigns for healthcare clients (e.g., chiropractors, med spas, doctors)
• Maintain accurate records of interactions and appointment statuses in the CRM
• Collaborate with the team to improve scripts, workflows, and conversion rates

Qualifications:

• Proven experience as an Appointment Setter, Sales Development Representative, or similar role
• Strong phone presence and excellent verbal/written communication skills
• Hands-on experience with CRM platforms (texting, automation, pipeline management)
• Demonstrated success in database reactivation campaigns
• Experience setting and confirming in-person appointments
• Familiarity with healthcare-related campaigns (chiropractic, med spa, medical practices)
• Strong follow-up discipline and ability to handle objections effectively
• Results-oriented with a track record of meeting or exceeding targets

Preferred Skills:

• Experience working with high-volume lead lists
• Knowledge of HIPAA-conscious communication practices (a plus)
• Ability to multitask and manage multiple campaigns simultaneously
• Self-motivated with strong attention to detail