Refund & Chargeback Specialist
Department: Research & Support
Employment Type: Full-Time
Work Setup: Permanent Work From Home
Rate: USD $5.00/hour
Schedule: Monday–Friday | 9:00 AM–5:00 PM EST
About the Role
We are seeking a detail-oriented and analytical Refund & Chargeback Specialist responsible for processing customer refunds, investigating chargebacks, identifying fraudulent activity, and preparing operational reports. The successful candidate will possess strong analytical skills, excellent communication abilities, and a high level of accuracy.
Key Responsibilities
- Research and process customer chargebacks.
- Process refunds using the company's ERP system.
- Manage UPS investigations and claims.
- Investigate suspicious or fraudulent account activity.
- Prepare daily and weekly reports.
- Contact customers to resolve payment-related concerns.
- Escalate critical account issues when necessary.
- Assist with projects, training, and additional operational tasks.
- Collaborate with cross-functional teams to improve processes.
Qualifications
- Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred.
- Excellent English communication skills.
- Strong analytical and problem-solving skills.
- High attention to detail and organizational ability.
- Proficient in Microsoft Excel and Microsoft Word.
- Ability to work independently and manage confidential information.
- Adaptable, resourceful, and results-oriented.
Benefits
- Permanent Work From Home
- HMO Package
- Paid Time Off (PTO)
- Annual Performance & Rate Review